
ACCESSIBILITY AND AVAILABILITY
-
- To be provided with appropriate and professional healthcare regardless of your caste, color, religion, gender, nationality, culture, language, socioeconomic status, sexual orientation or disability
- To be provided care at the time of emergency.
- To access your clinical records.
- To be given treatment in a safe environment and receive
emotional support which may include minimal separation from
your family within the limits of medical care provided.
PAIN MANAGEMENT
-
- Assessment and reassessment of pain.
- Quick response to report of pain.
- Information about pain and pain relief measures.
- Dedicated pain relief specialists.
INFORMATION EXCHANGE
-
- To be entitled to information about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions.
- To know about plan of care.
- To avail information about the possible risks, side effects and alternative methods of treatment.
- To know the names of the health care professionals responsible for your treatment and care and to know any additional professional. information regarding care provider.
- To take decision regarding what information is to be provided to the family.
- To seek a second opinion.
INVOLVEMENT IN DECISION MAKING
-
- To knowledgeably make decisions regarding your medical care and receive information about any proposed treatment or procedure in order to give informed consent or to refuse care, treatment and services.
- To make informed decisions about your care after being advised of material risks, benefits and alternatives.
- To have your family or representative involved in care, treatment and service decisions.
- To appoint someone legally to make decisions on your behalf if unable to do so.
CONCERNS AND FEEDBACK
-
- To register complaint and receive information on your complaint processing.
RESPECT, DIGNITY AND CONSIDERATION
-
- To receive respect for religious beliefs and values without affecting treatment, other patients and in accordance to the hospital policy.
- To receive assessment and management when patient is dying.
- To have your wishes followed concerning organ donation.
- To have access to spiritual services.
- To be free from all forms of abuse or harassment. Personal and Information.
PRIVACY & CONFIDENTIALITY
-
- To be provided with suitable privacy for undergoing examination. certain procedures, treatment and transportation.
- To be provided with suitable privacy whenever demanded by the patient/family.
- To keep confidentiality and privacy of your medical and non-medical information and all aspects of care rendered.
TREATMENT COST
-
- To be entitled to financial counselling and an estimate of your hospital bill at the time of your admission.
- To get information of day to day bills in accordance to the hospital policy.
- To get detailed bill at the time of discharge.
SECURITY
-
- To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling and other similar instances.
- To safeguard patient’s belongings in case of emergency patients and those patients unable to make decisions regarding their possessions.
CONSENT
-
- To give consent or refuse medical care or recommended treatment to the extent permitted by law.
- To be informed about any research activity and to refuse to be a part of the study.