Patient's Rights

ACCESSIBILITY AND AVAILABILITY

    1. To be provided with appropriate and professional healthcare regardless of your caste, color, religion, gender, nationality, culture, language, socioeconomic status, sexual orientation or disability
    2. To be provided care at the time of emergency.
    3. To access your clinical records.
    4. To be given treatment in a safe environment and receive
      emotional support which may include minimal separation from
      your family within the limits of medical care provided.

PAIN MANAGEMENT

    1. Assessment and reassessment of pain.
    2. Quick response to report of pain.
    3.  Information about pain and pain relief measures.
    4. Dedicated pain relief specialists.

INFORMATION EXCHANGE

    1. To be entitled to information about your medical condition, treatment, possible results in a language that you understand (where possible) so as to make informed decisions.
    2. To know about plan of care.
    3. To avail information about the possible risks, side effects and alternative methods of treatment.
    4. To know the names of the health care professionals responsible for your treatment and care and to know any additional professional. information regarding care provider.
    5. To take decision regarding what information is to be provided to the family.
    6. To seek a second opinion.

INVOLVEMENT IN DECISION MAKING

    1. To knowledgeably make decisions regarding your medical care and receive information about any proposed treatment or procedure in order to give informed consent or to refuse care, treatment and services.
    2. To make informed decisions about your care after being advised of material risks, benefits and alternatives.
    3. To have your family or representative involved in care, treatment and service decisions.
    4. To appoint someone legally to make decisions on your behalf if unable to do so.

CONCERNS AND FEEDBACK

    1. To register complaint and receive information on your complaint processing.

RESPECT, DIGNITY AND CONSIDERATION

    1. To receive respect for religious beliefs and values without affecting treatment, other patients and in accordance to the hospital policy.
    2. To receive assessment and management when patient is dying.
    3. To have your wishes followed concerning organ donation.
    4. To have access to spiritual services.
    5. To be free from all forms of abuse or harassment. Personal and Information.

PRIVACY & CONFIDENTIALITY

    1. To be provided with suitable privacy for undergoing examination. certain procedures, treatment and transportation.
    2. To be provided with suitable privacy whenever demanded by the patient/family.
    3. To keep confidentiality and privacy of your medical and non-medical information and all aspects of care rendered.

TREATMENT COST

    1. To be entitled to financial counselling and an estimate of your hospital bill at the time of your admission.
    2. To get information of day to day bills in accordance to the hospital policy.
    3. To get detailed bill at the time of discharge.

SECURITY

    1. To be protected from abuse, neglect, assault, harassment, unnecessary use of restraint, manhandling and other similar instances.
    2. To safeguard patient’s belongings in case of emergency patients and those patients unable to make decisions regarding their possessions.

CONSENT

    1. To give consent or refuse medical care or recommended treatment to the extent permitted by law.
    2. To be informed about any research activity and to refuse to be a part of the study.
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