Privacy Policy for International Patients - SGVP Holistic Hospital

Introduction

At SGVP Holistic Hospital, we are deeply committed to protecting the privacy and confidentiality of our international patients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you seek care from us, either in person or through virtual consultations.

Being a reputed hospital offering integrative medicine, our services combine modern medicine with traditional therapies such as Ayurveda and Yoga, making privacy protections all the more vital.

International patients engaging with our hospital’s services agree to the terms set out in this policy. The practices described comply with applicable data privacy laws including India’s IT Act, GDPR (Europe), and HIPAA (USA), ensuring global standards of healthcare data protection.

Scope and Applicability

This policy applies to all international patients who:

Seek consultation or treatment from SGVP Holistic Hospital, physically at the hospital or remotely via telecommunication.
Submit personal or health information to us via online forms, email, telehealth, or in-person registration.
Engage with our international patient services team before, during, or after receiving medical care.

Definitions

Personal Data: Any data that can identify an individual, such as name, contact information, passport details, medical history, etc.
Sensitive Personal Data: Information including health records, religious beliefs, biometric data, etc.
Processing: Refers to actions like collecting, using, storing, or deleting personal data.
You/Your: Refers to any international patient using services at SGVP Holistic Hospital.

Data We Collect

We collect only relevant data necessary to offer effective and safe medical care. This includes:

Identity Information: Full name, date of birth, gender, nationality, passport/visa details.
Contact Information: Phone number, email address, emergency contact.
Health Records: Medical history, medications, diagnostics, treatment notes, referrals.
Travel Details: Itinerary, accommodations (if required for treatment planning).
Payment/Insurance Information: Transaction records, policy details, billing information.
Technical Data: IP address, browser type, and access times when visiting our website.

Legal Basis for Processing

We collect and process your data based on the following legal grounds:

Consent: You give explicit permission at the time of registration or appointment booking.
Medical Necessity: For providing diagnosis, treatment, and ongoing care.
Contractual Obligation: If a formal agreement is entered into for bundled or long-term care.
Legal Requirements: Complying with obligations under Indian, European, or international laws.
Legitimate Interests: To improve hospital services, manage quality, and handle internal operations.

How Your Data is Used

Your personal data may be used for:

Booking and managing appointments
Conducting clinical assessments and treatments
Preparing and maintaining medical records
Processing billing and insurance claims
Coordinating telehealth and follow-up care
Sending health-related updates, reports, and reminders (with consent)
Reporting required data to health authorities
Internal data analysis (de-identified only)

No Refund Policy and Appointment Rescheduling

SGVP Holistic Hospital follows a transparent and strict policy with regard to online payment and online appointment rescheduling:

No Refunds: Once a consultation or treatment fee is paid, it is non-refundable under any circumstance, including cancellations or missed appointments.
Rescheduling: Patients may reschedule appointments with a minimum 24-hour notice. Rescheduling is subject to physician availability and must be confirmed by our international patient coordinator.

Data Sharing and Third-Party Disclosure

We maintain strict confidentiality but may share your data under the following conditions:

Internal Use: Authorized hospital personnel involved in your care.
Insurance Companies: For the purpose of claim processing and verification.
Accredited Service Providers: External labs, imaging centers, translators, or billing systems.
Legal Authorities: When required by law or court order.
Home Country Providers: Upon your explicit written consent, for continuing care.

All third-party partners are legally bound through data-sharing agreements to ensure your information remains confidential and secure.

International Data Transfers

If your data needs to be transferred outside India:

It will be done using secure, encrypted protocols.
Transfers will comply with GDPR (General Data Protection Regulation), HIPAA (Health Insurance Portability and Accountability Act), Indian Information Technology Act (IT Act) – 2000, and applicable data transfer laws.
Data is only transferred to countries with adequate data protection standards.

SGVP ensures any data transfer is necessary, minimal, and secure.

Data Security Measures

SGVP Holistic Hospital currently does not offer direct billing tie-ups with foreign insurance companies.

Patients are responsible for making full payments upfront and submitting claims independently.
The hospital will provide itemized bills, medical reports, and discharge summaries to support reimbursement.
Requests for insurance forms, medical attestations, or embassy documentation may be subject to administrative fees.

Disclaimers and Limitations

We retain your personal and health information for as long as legally required or as necessary to fulfill the purposes outlined in this policy.

Medical records are generally retained for a minimum of 8 years as per Indian Medical Council guidelines.
Upon request and after the retention period, data is securely deleted using certified destruction protocols.

Your Rights as an International Patient

Depending on your home country’s data protection laws, you may have the following rights:

Right to Access: Obtain a copy of your personal and medical records.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erase Data: Ask for deletion of your data, subject to medical and legal exceptions.
Right to Restrict Processing: Temporarily stop processing under specific circumstances.
Right to Object: Withdraw consent to the use of your data for specific purposes.
Right to Data Portability: Receive your data in a readable format for transferring to another provider.

You can exercise these rights by contacting us at globalcare@sgvphh.org.

Cookies and Digital Tracking

Our website and digital platforms use cookies to improve user experience. These may include:

Session management cookies
Analytics cookies (for example, Google Analytics)
Preference cookies to remember user settings

These may collect anonymous data such as browser type, IP address, and session duration. By continuing to use our site, you consent to the use of cookies as outlined in our website’s cookie policy. You can opt-out or disable cookies through your browser settings.

Breach Notification and Incident Response

SGVP Holistic Hospital maintains an incident response protocol in case of any data breach.

If a breach involving your personal or medical data occurs:

The issue is immediately investigated and contained.
You will be notified within 72 hours (as per GDPR) or within 60 days (as per HIPAA) if your data is impacted.
Data protection authorities will be informed where legally mandated.
Steps will be taken to prevent recurrence and secure the remaining data.

Changes to the Privacy Policy

The privacy policy may be revised periodically to reflect changes in law, technology, or hospital practices. Updates will:

Be posted on our website with a new effective date.
Be communicated via email to registered patients.

We recommend reviewing this policy regularly to stay informed.

Contact Information for Queries and Complaints

If you have any questions about the privacy policy or want to report a privacy concern, you may contact:

SGVP Holistic Hospital – International Patient Desk

Email: globalcare@sgvphh.org
Phone: +91 63598 55525

We aim to resolve issues within 15 business days. If unsatisfied, you may escalate to data protection authorities in your home country.

Our Commitment to International Patients

SGVP Holistic Hospital is dedicated to providing international patients with:

Safe, transparent, and respectful healthcare services
Confidential handling of sensitive personal data
Access to holistic and modern medicine in a secure and private environment

Our International Patient Services team ensures that global patients receive personalized, ethical, and culturally sensitive care from arrival to recovery.

Summary for International Patients

No refunds after payment confirmation.
Appointment rescheduling is allowed (24-hour notice required).
Strict privacy protocols for your medical and identity data.
Secure international data transfer following global compliance standards.
Contact us for any access, correction, or data removal requests.

Your privacy is our priority. We are committed to maintaining the highest standards of confidentiality, transparency, and security in your healing journey with SGVP Holistic Hospital.

Reach us at

News & Media

SGVP Holistic Hospital,
SGVP Campus, Opp. Nirma Univeristy,
SG Highway, Ahmedabad- 382481, Gujarat, India.