Terms and Conditions for International Patients – SGVP Holistic Hospital

Introduction

Welcome to SGVP Holistic Hospital. By accessing and using our services as an international patient, you agree to be bound by the following ‘Terms and Conditions’.

These terms apply to all international patients seeking consultations, treatments, telemedicine services, or any form of medical assistance from our hospital. Please read them carefully.

These terms and conditions are designed to ensure transparency, set expectations, and maintain a high standard of care. They comply with applicable Indian regulations and are modeled in alignment with global healthcare norms.

Scope of Services

SGVP Holistic Hospital offers various types of services for international patients, including:

In-person consultations and treatments
In-patient and out-patient medical services
Diagnostic and laboratory testing
Ayurvedic therapies
Naturopathic healing sessions
Yoga therapy and lifestyle counseling
Medical and surgical interventions
Post-treatment rehabilitation and follow-ups
Wellness tourism and preventive health programs
Telemedicine and remote second opinions

These services are delivered by experienced specialists and holistic care experts. Access to these services is subject to the availability of the treating physician, treatment suitability, and compliance with the hospital’s code of conduct alongside Indian healthcare laws.

Eligibility

To receive services at SGVP Holistic Hospital as an international patient, you must:

Be at least 18 years old or be accompanied by a legal guardian if a minor.
Hold a valid passport and appropriate visa for medical travel (if applicable).
Provide complete, accurate, and updated medical history and documentation.
Agree to all medical disclosures and sign relevant consent forms.
Follow all hospital protocols, including hygiene, safety, and behavioral guidelines.
Submit required documents in English or with certified translations.

Appointment Booking and Process

International patients can book appointments via:

Emailing globalcare@sgvphh.org
Contacting our international desk at +91 63598 55525
Filling out the international patient inquiry form on our website

Upon booking, patients must provide:

Details of the medical condition and supporting documents
Personal ID proof and passport scan
Visa information (if traveling)
Preferred consultation dates and treatment types

Appointments are confirmed only after review of submitted records and payment of applicable consultation fees. The hospital reserves the right to accept or defer appointments based on physician availability and the nature of the condition.

Fees, Payments, and Billing

SGVP Holistic Hospital maintains a clear and transparent pricing structure.

All charges for medical consultations, therapies, inpatient care, or diagnostic procedures must be paid in advance.
Payments can be made via international bank transfers, approved digital payment platforms, or credit/debit cards.
All prices are in INR (Indian Rupees) unless otherwise specified.
Charges may vary depending on the medical specialty, length of stay, and type of therapy.
Cost estimates are provisional and may change based on the final diagnosis or procedural complexity.
Room upgrades, special dietary requirements, or non-medical services (e.g., translators, travel concierge) are billed separately.

Patients are encouraged to request a detailed cost sheet before beginning treatment.

Refund and Rescheduling Policy

SGVP Holistic Hospital adheres to a strict no-refund policy for international patients. Once a booking is confirmed and payment is made for any consultation, procedure, or package:

The fee is non-refundable regardless of cancellations, no-shows, or early discharge.
Partial refunds or credit notes for unused services will not be issued.

However, patients may reschedule their appointment under the following terms:

A minimum of 24-hour prior notice is required via email or phone.
One-time rescheduling is allowed without an additional fee.
Appointment must be availed within 3 months from the original date.
Rescheduling is subject to clinician availability and mutual confirmation.

Failure to reschedule within the prescribed timeline may result in forfeiture of fees.

Medical Services and Consent

The following protocol should be followed while availing medical services at SGVP Holistic Hospital:

Patients must provide a complete medical history including allergies, chronic illnesses, and previous surgeries.
Before any medical procedure, patients must sign a detailed consent form.
Treatment plans will be discussed in advance and may include integrative therapies combining Ayurveda, Yoga, and modern interventions.
The doctors at the hospital retain the right to modify treatment plans if the patient’s condition changes or contraindications arise.
Emergency protocols will be followed in case of complications, and patients (or designated guardians) will be notified immediately.

Medical Disclaimer

The following medical disclaimers have to be kept in mind at all times:

The medical advice, diagnosis, and treatment provided are based on the information and history submitted by the patient.
Incomplete or incorrect disclosure may impact treatment outcomes.
Telemedicine consultations are intended for preliminary advice and should not replace emergency care.
SGVP Holistic Hospital is not responsible for outcomes if medical advice is not followed or substituted by other care.

Privacy and Confidentiality

We are committed to protecting your personal and health information. Our privacy policy outlines how we:

Collect and store your data.
Use it for treatment and operational purposes.
Share it (if required) with third parties such as insurers, diagnostics, or external consultants under strict confidentiality agreements.

SGVP Holistic Hospital complies with India’s IT Act, GDPR, and HIPAA regulations for healthcare data protection. Please refer to our full Privacy Policy for International Patients at SGVP Holistic Hospital for more information.

Use of Hospital Facilities and Conduct

Patients must:

Comply with all hospital safety rules and infection control guidelines.
Refrain from any disruptive, abusive, or inappropriate behavior.
Follow dietary and lifestyle instructions provided by their care team.
Avoid misuse of hospital facilities, technology, or staff resources.

SGVP Holistic Hospital reserves the right to discontinue services, discharge a patient, and/or take legal action if these codes are violated.

Use of Telemedicine

SGVP Holistic Hospital offers teleconsultations and remote monitoring for select specialties.

Teleconsultations are conducted via secure video platforms, requiring stable internet and compatible devices.
Medical advice via telemedicine is based solely on available medical records and virtual interaction.
Any limitation in diagnosis due to the absence of a physical examination must be acknowledged by the patient.
Prescriptions, if applicable, are emailed in digital format with disclaimers on their cross-border validity.
Telemedicine services may not substitute emergency or high-risk care.

Health Insurance and Third-Party Coverage

SGVP Holistic Hospital currently does not offer direct billing tie-ups with foreign insurance companies.

Patients are responsible for making full payments upfront and submitting claims independently.
The hospital will provide itemized bills, medical reports, and discharge summaries to support reimbursement.
Requests for insurance forms, medical attestations, or embassy documentation may be subject to administrative fees.

Disclaimers and Limitations

The following are some key disclaimers that international patients must keep in mind:

Treatment outcomes cannot be guaranteed and may vary based on individual health factors.
Ayurveda and naturopathy results are often gradual and depend on long-term compliance.
SGVP Holistic Hospital is not responsible for visa rejections, travel delays, or cancellations by airlines.
Delays in visa processing or flight changes do not warrant refunds.
The hospital is not liable for any medical issues arising after discharge unless under follow-up care.

Intellectual Property and Website Use

All logos, text, videos, photos, treatment descriptions, and materials published by SGVP Holistic Hospital are protected under copyright laws.

Unauthorized reproduction or republication is prohibited.
Patients may not use hospital images, video recordings, or branding for commercial purposes without consent.
Any third-party links or educational resources shared on the website are for reference only. The hospital does not endorse or control external content.

Force Majeure

SGVP Holistic Hospital shall not be held responsible for service interruptions due to:

Natural disasters (floods, earthquakes, pandemics)
Civil unrest or curfews
Government-imposed travel bans or legal restrictions
Communication blackouts or cyberattacks
Provider illness or medical emergencies

Under such circumstances, we will make reasonable efforts to reschedule your care.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed and interpreted under the laws of India. Any dispute arising from the use of our services shall be subject to:

The jurisdiction of Ahmedabad, Gujarat courts.
Pre-litigation mediation efforts, if mutually agreed.

Policy Revisions and Updates

SGVP Holistic Hospital may update these Terms and Conditions periodically. Changes will be:

Posted on the official hospital website.
Notified to registered patients via email, if applicable.
Effective immediately unless otherwise specified.

Your continued use of hospital services after any change indicates your acceptance of the new terms.

Summary of Key Terms and Conditions for International Patients

Refunds: No refunds will be issued once payment is processed.
Rescheduling: Permitted with an advance notice of at least 24 hours.
Insurance: No direct billing, self-payment is required.
Medical Advice: Based on patient disclosures, outcomes are not guaranteed.
Privacy policy: Strictly protected per international standards.
Disputes: Handled under Indian law with Ahmedabad jurisdiction.

Support and Contact

No refunds after payment confirmation.
Appointment rescheduling is allowed (24-hour notice required).
Strict privacy protocols for your medical and identity data.
Secure international data transfer following global compliance standards.
Contact us for any access, correction, or data removal requests.

Your privacy is our priority. We are committed to maintaining the highest standards of confidentiality, transparency, and security in your healing journey with SGVP Holistic Hospital.

Reach us at

News & Media

SGVP Holistic Hospital,
SGVP Campus, Opp. Nirma Univeristy,
SG Highway, Ahmedabad- 382481, Gujarat, India.